Lois Banta

Topic: High Impact Communication

Lois Banta is COO of eAssist Dental Billing. Lois has over 45 years of dental experience and speaks nationally and internationally. She is the owner and CEO of The Speaking Consulting Network, and a member of The Academy of Dental Management Consultants (ADMC), The American Academy of Dental Office Managers (AADOM) and The American Academy of Dental Practice (AADP). She received the prestigious Lifetime Achievement Award at the 2016 AADOM conference and was listed as one of the Top 25 Women in Dentistry. To contact Lois and inquire about Banta Consulting or The Speaking Consulting Network: Office-816/847-2055, Address: 33010 NE Pink Hill Rd, Grain Valley, MO 64029, Email: lois.banta@eassist.me or check out her website: www.speakingconsultingnetwork.com.


Outline

High Impact Communication: Words to Use and Words to Lose Have you ever felt as though your communication wasn’t effective? In this course you will learn failsafe ways to communicate with patients, office team, and each other. Learn the key do say/don’t say strategies that can result in case acceptance, timely payments, and effective scheduling.

Objectives

You will learn how to:

  • Implement effective communication guidelines for scheduling and reducing open time

  • Discuss financial arrangements

  • Communicate when you collect from patients and insurance companies

  • Discuss treatment plans, diagnoses, etc.

  • Handle objections

  • Manage handoffs from clinical staff to administrative staff and vice versa

  • Turn patient needs into wants at key communication moments

* Recommended for Dentists, Spouses, Practice Administrators, Administrative Team, Assistants, and Hygienists